Terms and Conditions for Capstone auto Trans

1. Service

a. Upon Customer’s request, Capstone auto Trans will arrange for the transportation of Customer’s Shipment by Carriers subject to these TERMS. Capstone auto Trans reserves the right, in its sole discretion, to refuse or cancel any Order at any time.

b. Capstone auto Trans services are deemed completed when a Carrier has accepted Customer’s Order.

c. Customer understands and accepts that Capstone auto Trans (i) operates only as a transportation broker, (ii) is not a motor carrier or transporter, and (iii) does not hold itself out as providing the transportation of property.

d. Customer expressly understands and agrees that Capstone auto Trans never takes custody or possession of, transports, or handles Customer’s Shipment, or assumes any liability for the Shipment.

e. All ocean transportation arranged by Capstone auto Trans will also be subject to the terms and conditions of the ocean Carrier’s bill of lading, tariff, schedules, rates and rules. Ocean Carriers offer limited liability coverage for loss or damage, and Customers must inquire with the ocean Carrier about purchasing additional insurance.

f. Capstone auto Trans shall provide Customers with an estimated pickup and estimated delivery date, however, delays may occur prior to, and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes that are beyond Capstone auto Trans control. Capstone auto Trans cannot and does not guarantee delivery dates or times. Customers understand and accept that Capstone auto Trans is not – responsible or liable for any losses or expenses caused by delays of any kind or for any reason.

2. Messaging and Communication

  • Frequency: Clients may receive SMS or email communications related to service important notifications.
  • Fees: Standard messaging and data rates from your carrier may apply.
  • Opt-In: By providing your contact information, you consent to receive SMS communications.
  • Opt-Out: To stop receiving SMS messages, reply “STOP” to any message or contact us directly.

For more details on how we handle your personal information, view our Privacy Policy.

3. Pickup and Delivery of Shipment

a. Customers understand and accept that a change to Point of Origin and/or Destination may be necessary due to municipal zoning restrictions, road conditions, road closures, low hanging trees, low hanging wires, narrow streets, residential area restrictions, etc.

b. If the Carrier is unable to access the Point of Origin or Destination, Customer agrees to meet the Carrier at an alternate location in order for the Carrier to safely pick up or drop off the Shipment.

c. Customer must be present at the Point of Origin and Destination for the pickup and/or delivery of a Shipment, or Customer must designate a Customer’s Agent if Customer is unavailable for any reason.

d. At the time of pickup at the Point of Origin, Customer or Customer’s Agent agrees to 1) carefully inspect the Shipment with the Carrier for pre-existing damage, and 2) acknowledge the condition of the Shipment by a) noting any pre-existing damage on the Carrier Form or Bill of Lading, b) signing the Carrier Form or Bill of Lading, and c) requesting a copy of same from the Carrier. Customer or Customer’s Agent is also urged to photograph the Shipment from all angles at the Point of Origin.

e. At the time of delivery at Destination, Customer or Customer Agent agrees to carefully inspect the Shipment in the presence of the Carrier for possible transit damage and clearly notate any new damage as exception on the Bill of Lading. Customer or Customer’s Agent agrees to sign and require a final copy of the Bill of Lading signed by the Carrier to serve as a final Shipment condition report, especially in case of a dispute with the Carrier. Again, Customer or Customer’s Agent is urged to photograph the Shipment from all angles prior to signing the Bill of Lading.

f. Customer understands and accepts that Customer’s or Customer Agent’s signing of the Carrier’s Form or Bill of Lading at Destination without any notation of any damage regardless of the lighting or weather conditions at the time of inspection, will serve as confirmation that Customer received the Shipment at destination in satisfactory condition and that Capstone auto Trans and the Carrier will have no further responsibility.

4. Carrier Responsibilities

a. Carrier shall (i) pick up and deliver Customer’s Shipment as close to Customer’s door or Customer’s designated Point of Origin and Destination as legally and safely possible, and (ii) transport the Shipment in a commercially reasonable manner.

b. Carrier may issue a Carrier Form, receipt or Bill of Lading at the Point of Origin and/or Destination. Customer or Customer Agent agrees to read such Carrier Form carefully as it may constitute a contract of transportation as between Customer and Carrier, and Customer will contact Carrier directly with any disputes or questions regarding such documents.

c. Customer understands and agrees that Customer may also be subject to the Carrier’s terms and conditions of service, tariffs, rules or classification, copies of which must be requested by the Customer directly from the Carrier.

5. Governing Law; Jurisdiction

These TERMS shall be construed in accordance with Title 49, United States Code and be governed by the laws of the State of Illinois without regard to any conflict of law principles. Further, the parties agree to the jurisdiction of a state or federal court in the State of Illinois to resolve any dispute, claim, or controversy that relates to or arises in connection with these TERMS (and any non-contractual disputes and/or claims relating to or arising in connection with it) and that is not subject to mandatory arbitration under Section 12 above.