Privacy Policy for Capstone Auto Trans INC

Last updated: October 10, 2024

1. Introduction & Consent

This Privacy Policy explains our practices regarding the gathering, use, and disclosure of your information. By using our Service, you consent to the collection and use of information in line with this policy. We utilize your Personal Information to deliver, enhance, and secure the Service.

2. SMS Communication Consent

By providing your mobile number, you expressly consent to receive SMS/text messages from Capstone Auto Trans INC regarding your quote, dispatch status, and updates.

  • Privacy: SMS consent and phone numbers will not be shared with third parties for marketing purposes.
  • Types of SMS: Conversations, daily follow-ups, tracking details, and shipment updates.
  • Opt-out: Reply “STOP” at any time to unsubscribe.

3. Definitions

  • Account: A unique account created for you to access our Service.
  • Company: Capstone Auto Trans INC, 9003 Sunny Brook Ln Pearland, TX 77584.
  • Data Controller: Under GDPR, the Company is the legal person deciding the means of processing Personal Data.
  • Service Provider: Third-party businesses or individuals (Data Processors) employed to facilitate the Service.

4. Data Collection (Personal & Usage Data)

We collect information you freely provide via our estimate forms, emails, or calls:

  • Identity Data: First and last names, email address, and phone number.
  • Transport Data: Vehicle year, make, model, running condition, and pickup/delivery locations.
  • Usage Data: Automatically collected info like IP address, browser type, and diagnostic data from your device.

5. Data Sharing with Third-Party Carriers 

As a licensed brokerage, we share your personal information (name, phone, and addresses) exclusively with the independent motor carriers and drivers assigned to your shipment. This sharing is strictly for coordination and delivery. By using our services, you consent to this necessary sharing to fulfill your logistics request.

6. Cybersecurity & Third-Party Breach Disclaimer 

We implement industry-standard security measures, but no method of electronic transmission is 100% secure. Capstone Auto Trans is not liable for unauthorized interceptions, third-party hacking, or data breaches occurring within the client’s or carrier’s own communication systems. Clients are responsible for verifying all dispatch and driver information independently upon pickup.

7. No Sale of Personal Information

Capstone Auto Trans does not sell, rent, or lease your personal data to third-party marketing firms. Your information is used exclusively for operational requirements and internal business improvements.

8. Cookies and Tracking Technologies

Our website uses Cookies (Session and Persistent) to:

  • Authenticate users and prevent unauthorized account use.
  • Remember your preferences (login details/language).
  • Track traffic and analyze how users interact with our site. You can reject cookies in your browser, but some features may be limited.

9. Payment Processing

We use third-party payment processors (e.g., Authorize.net). We do not store your payment card details. All data is handled according to PCI-DSS requirements to ensure the safe processing of payment information.

10. GDPR & International Rights

If you are in the EU/EEA, you have the right to:

  • Request access, correction, or deletion of your data.
  • Object to processing based on legitimate interests.
  • Request data portability to another service.
  • Withdraw consent at any time.

11. Children’s Privacy & External Links

  • Our service is not for anyone under 13. We do not knowingly collect data from children.
  • Our site may contain links to other websites; we are not responsible for their privacy practices and encourage you to read their policies.