How Auto transportation works
Let a trusted auto shipping expert handle your vehicle relocation from start to finish.
How does auto transport work?
This easy guide will show you in 3 simple steps.
We understand that your car holds a special place in your heart, and unlike other companies, we are enthusiastic about providing you with all the information you need about auto transport. Our goal is to offer you top-notch auto transport services at an affordable price, whether you’re embarking on a new journey or buying/selling a car online. With a 5-star rating, Capstone is the perfect choice for your auto transport needs.
Step 01
Quote and book your order
For an instant online quote in seconds, click on the link or tap here. Alternatively, contact our advisors by phone or chat and compare our services and prices for yourself—you won’t be disappointed. Our prices are highly competitive!
Once you’re ready to book with us, just click the link from your email or on our page quote, start a chat with us, or call (832) 559-4387. We will arrange for one of our 40,000+ independent, third-party insured carriers to pick up your vehicle. We verify every carrier’s authority and insurance status through official FMCSA records prior to dispatch to ensure compliance.
We won’t charge you anything until the pickup is scheduled!
Step 02
We Arrange Your Vehicle Pickup
Once a carrier is assigned, you will coordinate the specific pickup date, time, and location directly with the independent driver. For your convenience, pickups can be arranged even if you are not present, provided a designated personnel by you.
Important Verification: Upon the driver’s arrival, you (or your representative) must verify the driver’s license and the carrier’s insurance credentials to ensure they match the Dispatch Sheet provided by Capstone Auto Trans.
The Inspection: You and the driver will perform a joint inspection of the vehicle and document its condition on the Bill of Lading (BOL). Both parties must sign this document. Once the vehicle is loaded, the carrier assumes direct liability for its safety under their insurance policy. You can track your vehicle’s progress by calling the driver directly or contacting our support team via chat.
Step 03
Vehicle Delivery and Final Inspection
The moment you are reunited with your vehicle is important, and ensuring it has arrived safely is our top priority. To protect your interests, please follow these mandatory delivery steps:
Thorough Inspection: Before the driver leaves, you must conduct a complete walk-around inspection of your vehicle in adequate lighting.
Note Damages on BOL: If you identify any new damage, it must be clearly documented on the Bill of Lading (BOL) before you sign it. Per industry standards and our contract, claims cannot be processed if the damage is not noted on the final BOL.
Insurance Claims: If damage is found, you have the right to contact the carrier’s insurance company directly to initiate a claim. Capstone Auto Trans will provide you with all necessary carrier documentation to support your direct claim with their insurer.
Final Signature: Your signature on the delivery BOL confirms that the vehicle was received in satisfactory condition, except for any noted discrepancies.
