Vehicle Coverage From Pickup to Delivery
Auto Transport Insurance, Clearly Explained
Shipping your vehicle should not leave you guessing about coverage. Capstone makes the important insurance details clear before pickup and keeps you informed through delivery.
How Auto Transport Insurance Works
Your vehicle is insured during transport through the assigned carrier’s cargo insurance. Capstone requires every assigned carrier to maintain cargo insurance. This coverage helps protect your vehicle against theft, fire and damage during transport.
Active During Transit
The assigned carrier’s cargo insurance protects your vehicle during transport. Coverage begins at pickup and continues through delivery.
Handled by the Carrier
The carrier transporting your vehicle provides the cargo insurance. Capstone requires at least $100,000 in cargo insurance for open transport and $250,000 for enclosed transport.
Details Confirmed Up Front
Capstone shares the assigned carrier’s information with you before pickup. This lets you know who will transport your vehicle and what to expect on shipping day.
How Cargo Insurance Protects Your Vehicle
Cargo insurance helps protect your vehicle while it is in the carrier’s care. It can cover theft, fire and damage caused during transport. The policy focuses on the vehicle itself and provides a clear source of protection if a covered incident occurs. This coverage stays with the vehicle while it travels from pickup to delivery.
If you notice damage, the carrier’s insurance provider reviews the claim. The Bill of Lading, photos and shipment records help support the review. These documents show the vehicle’s condition at pickup and delivery. Capstone can provide the carrier information and available shipment documents to help the process move forward.
Coverage Details Made Clear
Clear insurance information helps you understand how your vehicle is protected before transport begins. Capstone provides the assigned carrier’s insurance documents before pickup. This gives you a clear view of the important coverage details.
Coverage Limits
The carrier’s insurance documents show the amount of cargo coverage available for vehicles during transport.
Policy Information
The Certificate of Insurance includes the insurance provider, policy dates and coverage information connected to the assigned carrier.
Vehicle Details
Your vehicle’s type and value can affect its insurance needs. Accurate information helps Capstone arrange a carrier with suitable coverage for the shipment.
Why the Bill of Lading Matters
The Bill of Lading acts as both a transport receipt and a record of your vehicle’s condition. It connects the vehicle, carrier and shipment details in one document. You and the driver also receive a clear record of the handoff at pickup and delivery.
At pickup, you and the driver inspect the vehicle and record any existing scratches, dents or other visible marks. The driver adds these details to the Bill of Lading before loading the vehicle. Clear photos can also provide a helpful record of its condition before the journey begins.
At delivery, you inspect the vehicle again and compare it with the pickup record. If you notice new damage, you can record it on the Bill of Lading before signing. The signed document, condition reports and photos can help support a claim with the carrier’s insurance provider.
What Happens If Damage Is Found?
Finding new damage at delivery can feel stressful, but a clear record can make the next steps easier. The Bill of Lading, condition reports and photos help the carrier’s insurance provider understand what changed during transport.
1. Inspect at Delivery
Walk around the vehicle with the driver and compare its condition with the pickup record before completing the handoff.
2. Record New Damage
Add any new damage to the delivery Bill of Lading. Make sure the record clearly shows the affected areas before you sign it.
3. Keep Photos and Paperwork
Take clear photos of the damage and keep copies of the pickup and delivery documents. These records can support the insurance review.
4. Begin the Claim Process
Contact the carrier and its insurance provider to begin the claim. Capstone can provide the carrier information and available shipment documents needed for the next steps.
How Capstone Keeps Insurance Details Clear
Insurance information can feel complicated when you are preparing to ship a vehicle. Capstone provides the carrier details, insurance documents and handoff information before pickup. This helps you understand what to expect and who to contact if questions come up.
Carrier Insurance Reviewed
Capstone reviews the assigned carrier’s insurance information before transport begins.
Documents Before Pickup
We provide the carrier’s insurance documents and important shipment information before your vehicle is picked up.
A Clear Vehicle Handoff
Before pickup, Capstone explains how the inspection works. You and the driver record the vehicle’s condition at pickup and delivery.
Support When It Matters
If an issue comes up, Capstone provides the carrier’s contact information. We can also share available shipment records to help you take the next step.
FREQUENT QUESTIONS
Frequently Asked Questions About Auto Transport Insurance
Yes. The assigned carrier provides cargo insurance for your vehicle during transport. Capstone requires carriers to maintain at least $100,000 in cargo insurance for open transport and $250,000 for enclosed transport.
The assigned carrier provides cargo insurance for vehicles in its care. Capstone reviews the carrier’s insurance information and provides the insurance documents before pickup.
Cargo insurance can cover theft, fire and damage caused during transport. The carrier’s insurance documents provide the coverage information for your shipment.
The assigned carrier’s cargo insurance is part of the transport service. Capstone does not add a separate charge for the standard carrier coverage required for your shipment.
Yes. Capstone provides the assigned carrier’s insurance documents before pickup. These documents include the insurance provider, policy dates and coverage information.
The Bill of Lading records your vehicle’s condition at pickup and delivery. It creates a clear before-and-after record. This record can help support a claim if new damage appears.
No. The carrier’s cargo insurance covers the vehicle, not personal items left inside it. Any belongings placed in the vehicle travel at the owner’s risk.
Record the damage on the delivery Bill of Lading before signing it. Take clear photos and contact the carrier and its insurance provider to begin the claim process. You should also notify Capstone so we can provide the available carrier and shipment information.
Yes. Capstone requires at least $250,000 in cargo insurance for enclosed transport, compared with at least $100,000 for open transport. Customers often choose enclosed transport for classic, luxury, exotic and high-value vehicles.
The assigned carrier provides cargo insurance during transport. Some personal auto insurance policies may offer additional protection. You can review your policy before shipping.
Know the Insurance Details Before Your Vehicle Moves
Share your vehicle and route with Capstone. We’ll coordinate the shipment and provide the assigned carrier’s insurance documents before pickup.