For legal and security reasons, the person booking the transport should be legally registered owner of the vehicle or authorized by the owner of the vehicle. If you are not the owner: You must have explicit authorization from the owner to arrange the transport.
At the time of pickup, the person handing over the keys must be authorized to sign the Bill of Lading (BOL).
The carrier may ask for a copy of the registration or a photo ID to verify that the vehicle is not being moved without the owner’s consent.

Shipping costs are not “one size fits all.” We calculate our rates based on several key factors to ensure you get the most competitive price:
Vehicle Size & Weight: Larger vehicles (like SUVs, Trucks, or Heavy Equipment) take up more space and fuel.
Distance & Route: The total mileage and whether the route is a popular highway or a remote area.
Vehicle Condition: Whether the vehicle is “Operable” or “Inoperable” (needs a winch to load).
Seasonality: Rates can fluctuate based on the time of year and current market demand.
Transport Type: Choosing between Open or Enclosed transport.
To get an exact, no-obligation price for your specific move, please [Complete Our Online Quote Form] or call us directly!

For the best experience and most competitive rates, we recommend booking your transport 7 to 10 days in advance.
Here is how our scheduling works:
Advance Booking: Booking a week or two early gives us more time to vet the best carriers and secure the best price for your specific route.
Standard Pickup: Once your vehicle is ready, we typically assign a truck within 1 to 3 business days.
Urgent Orders: If your vehicle is ready to go immediately, we can often arrange “Expedited Shipping” to get it picked up as soon as possible.
While we can handle last-minute requests, booking at least 5 business days before your desired date ensures a much smoother and more predictable process.

Once your dates have been verified with the carrier, you should expect the vehicle to arrive as planned. However, there may be occasional delays due to harsh weather, unexpected mechanical issues with the truck, or other unforeseeable occurrences.
Generally speaking, cross-country shipping usually takes 7-10 business days, while transporting a vehicle between the North and South typically takes 5-7 business days. Shorter distance trips of fewer than 500 miles are normally completed within 1 to 3 business days from the time of pickup.

Door-to-Door means the carrier will pick up and deliver your vehicle as close to your front door as legally and safely possible.
Important Note: Some residential areas have narrow streets, low-hanging trees, or tight turns that a large 80-foot carrier cannot navigate. In these cases, the driver will coordinate with you to meet at a nearby large parking lot (like a grocery store or shopping mall) for a safe loading or unloading process.

At Capstone Auto Trans, we prioritize the safety of your vehicle by booking Direct Transport whenever possible. This means your vehicle stays on the same truck from pickup to delivery.
The only rare exceptions where a vehicle might be moved to a different truck are:
Mechanical Breakdown: If the original truck experiences a major mechanical failure, we immediately arrange a replacement carrier to ensure your delivery stays on track.
Accessibility: If the delivery location is inaccessible for a large truck, a smaller local carrier might be used for the final mile (with your prior coordination).
Our goal is to minimize handling to ensure your vehicle arrives in the exact same condition it was loaded.

Open Auto Transport: This is the most popular and cost-effective shipping method. For this option, the assigned carrier is required to provide a minimum of $100,000 in cargo insurance coverage for the vehicle during transit.
Enclosed Auto Transport: This method is specifically designed for luxury, vintage, or high-value vehicles to protect them from weather elements and road debris. For this premium service, the assigned carrier provides a higher insurance coverage limit, typically up to $250,000

Per Department of Transportation (DOT) regulations, carriers are not licensed to transport “Household Goods.” However, most carriers allow you to put up to 100 lbs of personal items, provided they are stored in the trunk or below the window line.
Please keep the following in mind:
Owner’s Risk: Any valuable items that is left inside the vehicle are shipped entirely at the owner’s risk. The carrier is not liable for any loss or damage to personal belongings.
Safety First: Items must be packed safely and should not interfere with the driver’s visibility or the vehicle’s operation.
Additional Fees: If the carrier notice that the vehicle is heavily weighted down, they may charge an additional fee or request the removal of the items to stay within legal weight limits.
No Prohibited Items: Absolutely no plants, hazardous materials, firearms, or illegal substances are allowed.

Yes, your vehicle is fully insured during transport. As a licensed broker, Capstone Auto Trans mandates that every carrier we assign to your load carries a minimum of $100,000 in Cargo Insurance for open transport and $250,000 for enclosed transport. This insurance covers theft, fire, and transit damage. Per our signed agreement, all cargo claims are processed directly through the assigned carrier’s insurance policy, not Capstone Auto Trans.

Important: Once we share the Dispatch Sheet with you, you have the right and responsibility to verify the carrier. At the time of pickup, you are encouraged to ask the driver directly for their Insurance Paperwork (COI) and verify their identity. If you are not satisfied with the carrier’s credentials or the paperwork provided, you must notify Capstone Auto Trans immediately before releasing the vehicle to the carrier. Release of the vehicle constitutes your acceptance of the assigned carrier.

Final Inspection and BOL: You must conduct a full inspection upon delivery and clearly record any new damage on the Bill of Lading (BOL). The driver must sign this report. Failure to note damage on the final BOL releases the carrier of all liability.
Direct Insurance Contact: Since all transport damage is the sole responsibility of the carrier, the client has the right and responsibility to contact the carrier’s insurance company directly to file and process a damage claim. Capstone Auto Trans is a broker and does not process these claims.
Client’s Verification Duty: Once the Dispatch Sheet is provided, it is the client’s responsibility to verify the carrier’s insurance credentials, company profile, and driver’s license at the time of pickup.
Acceptance of Carrier: By releasing the vehicle to the driver, the client acknowledges they have verified and accepted the carrier’s profile and insurance coverage.
Notify Us: You must also notify Capstone Auto Trans within 24 hours of delivery so we can provide any supporting documentation from our files.

If you cannot be present during the pick-up or delivery, you may appoint someone else to act on your behalf. However, it is essential that the appointed person is fully aware of their responsibilities and is mentioned on the signed contract. The responsibilities are :
Verification of Identity: The person handing over the vehicle—whether at a business location or a private residence—must verify the carrier’s company profile and the driver’s license before releasing the keys. This ensures the vehicle is being handed over to the authorized personnel assigned by Capstone Auto Trans.
Inspection & BOL: They must understand the inspection process and sign off on the Bill of Lading (BOL), noting the exact condition of the vehicle.
Delivery Inspection: If another individual is receiving the vehicle, they must carefully inspect it for any new damages and ensure all discrepancies are noted on the same BOL document before the driver leaves.

The Bill of Lading (BOL) is the most critical document you will sign. It acts as a legal receipt and a “condition report” for your vehicle.

Your Checklist at Pickup:
Identity & Insurance Verification: Before signing anything, you must ask the driver for their Driver’s License and the Carrier’s Insurance Paperwork (COI). Ensure the company name matches the one provided in your Dispatch Sheet.
Physical Inspection: Walk around the vehicle with the driver and mark every existing scratch or dent on the BOL.
Insurance Confirmation: By signing the BOL and releasing the vehicle, you acknowledge that you have verified the carrier’s insurance and are satisfied with their credentials.
Copy of BOL: Ensure you get a signed copy (digital or paper) before the driver leaves.

For auction pickups, Capstone Auto Trans acts solely as a coordinator. To ensure a smooth process, please note the following:
Required Information: You must provide the correct Company Name, Address, VIN, Lot Number, and Buyer’s Number before we dispatch a carrier.
Carrier’s Responsibility: Once dispatched, the assigned carrier is responsible for verifying the vehicle’s condition and ensuring all paperwork matches the auction’s release requirements.
Auction House Liability: The auction house is responsible for releasing the vehicle to the authorized carrier. Capstone Auto Trans is not liable for any errors made by the auction staff in releasing the vehicle to the wrong driver or for any damage that occurs while the vehicle is in the auction’s possession.
Gate Pass & Documentation: It is the client’s responsibility to ensure all storage fees are paid and the gate pass is ready. Any delays or dry-run fees caused by unpaid auction fees or incorrect lot info will be billed to the client.
Insurance: As with all shipments, the carrier’s cargo insurance is the primary coverage from the moment the vehicle leaves the auction gate.

At Capstone Auto Trans, your peace of mind is our priority. Once we provide you with the carrier’s details on the Dispatch Sheet, we encourage you to review their information. If for any reason you are not satisfied with the assigned carrier or their credentials, you have the right to notify us immediately before the vehicle is loaded. We will work to verify your concerns or assign a different carrier to your shipment. However, once you release the vehicle and sign the Bill of Lading (BOL), you are officially accepting the assigned carrier and their insurance terms.

Per the signed agreement, the remaining balance must be paid directly to the carrier upon delivery via Cash, Zelle, or CashApp. If the payment is not ready at the time of arrival:
Vehicle Storage: The carrier is not authorized to release the vehicle without receiving the full balance. In such cases, the vehicle may be taken to a nearby storage facility at the owner’s expense.
Additional Fees: The client will be responsible for all storage fees and any “redelivery fees” incurred for a second delivery attempt.
Legal Hold: The carrier has the legal right (Carrier’s Lien) to hold the vehicle until all freight and storage charges are cleared.
To avoid any delays or extra costs, we strongly recommend having the payment method verified and ready before the carrier reaches your destination.